IP Office Overiew
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At A Glance
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Conferencing
( .pdf 231k )
Contact Center Solutions
( .pdf 201k )
Customer Management
( .pdf 461k )
Messaging and Call Handling
( .pdf 230k )
Telephones
( .pdf 392k )
The Intelligent Communications Solution for Small and Midsize Businesses
Discover how to enhance customer service, control costs, and operate your business with optimum efficiency — with the solution thousands of businesses like yours use every day.
| So, what do you want Avaya IP Office to do for you? | |||
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Work from anywhere Enable instant one-number access regardless of your location. Route incoming office calls to your mobile telephone, and even listen to your e-mails. |
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Measure customer support Powerful reporting package illustrates how you are serving your customers. See how much time you spend on each call, and how many calls you may be missing. |
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Improve customer satisfaction Maximize customer satisfaction as more calls are handled promptly. Redistribute inbound calls from your busy locations toward idle locations. |
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Integrate applications Enable incoming calls to display company name, location, purchasing history or other vital details; impress customers; sell more strategically; and speed efficiency. |
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Protect your investment Gain more than just communications products and services. Implement a system that delivers immediate results to your business, and is set to grow and change along with it. |
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Look more professional Impress customers and empower staff with state-of-the-art telephones. Sleek, functional telephones designed for the business professional. |
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Connect all sites Save, streamline, and spark collaboration. Integrate business communications to save money on long distance charges. Link remote offices as if they were one. |
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Host conferences Eliminate conference call costs and speed your decision-making. Schedule, initiate or participate in secure audio conference calls anytime. Launch outbound calls to bring the right people together instantly. |
| IP Office At A Glance | ||
| Built-in Investment Protection | From 2 to 360 users across the product line; up to 192 lines; 96/120 T1/E1 lines; up to 128 SIP (Session Initiation Protocol) trunk lines. Adding users or intelligence is easy and cost effective. | |
| Converged Communications | An award-winning, small converged PBX that lets you leverage IP, digital, or analog technology. | |
| Unified Communication | Whether the need is collaboration, mobility, messaging or device integration, IP Office has the open software environment to make connecting users easy and seamless. | |
| Customer Contact | IP Office is a suite of tools including interactive voice response, real-time and historic call reports, voice announcements for queuing calls and ready integration with Microsoft® CRM. | |
| Self-Management/Administration | Windows-based, menu-driven tools cut the time and expense of administration. Moves, adds and changes are easy and quick. | |
| Remote Diagnostics | The Avaya network of BusinessPartners can provide you with proactive services that will detect issues before they emerge, alert you, and outline a resolution. | |