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Converged Communications

Gain Control Over Your Communications with SIP and PRESENCE... In the world of real-time business, you can't tolerate telephone tag. You don't have the luxury of, "I'll get back to you." And you can't accept the inefficiencies of managing disparate silos of communications. Converged Communications cuts through the clutter to transform business processes.

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Media Servers & Gateways

This brochure provides and overview of the media server and gateway protfolio. It includes a comparison matrix of all the server/gateway combinations.

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Communication Manager

This brochure provides an overview of Communication Manager software.

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As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers - powered by Avaya MultiVantage™ Software - deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.

    Converged Communications:  A Snapshot

Avaya Converged Communications has the power to make your Enterprise more agile, more responsive and more successful.  Just consider one illustration:

•  Daniel calls a parts supplier in Minneapolis, with some specific questions about the suitability of a new sparkplug.
•  The parts salesman needs an answer from an engineer in his company's Ohio research center.
•  While still on the phone with Daniel, the salesman uses presence to see that the engineer is in her office, and online, but on the phone.
•  Instead of calling the engineer and getting put into voicemail, the salesman Instant Messages (IMs) the engineer, and begins to get answers via IM chat.
•  When the engineer hangs up her phone, the salesman sees it instantly and asks her to join a conference with Daniel.
•  The engineer joins the call and answers Daniel's questions directly, even as she continues to chat with the salesman via IM.
•  With all his questions satisfied, Daniel decides to buy.
•  The engineer drops out of the call to allow the salesman to write the order